Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
We provide professional care staffing solutions, supplying Healthcare Assistants, Support Workers, and Senior Carers to care homes, nursing homes, and supported living providers across Surrey, Kent, East Sussex, West Sussex, and Hampshire.
Yes, we specialise in temporary and last-minute care staff cover, including emergency same-day staffing to ensure continuity of care for your service users.
Yes, we offer both short-term and long-term staffing solutions tailored to your care home’s specific requirements.
We provide care staff across Surrey, Kent, East Sussex, West Sussex, and Hampshire, ensuring reliable local support when you need it most.
We supply fully trained Healthcare Assistants, Support Workers, and Senior Carers to support your organisation’s daily operations.
Yes, all our staff are fully Enhanced DBS checked in line with UK regulations to ensure safety and compliance.
All staff receive mandatory training, including safeguarding, manual handling, infection control, and health & safety, ensuring high standards of care delivery.
Yes, we complete thorough right-to-work checks for all staff to ensure full legal compliance.
Yes, all staff undergo reference checks to verify their experience, reliability, and suitability for care roles.
Yes, although we operate as a staffing agency, all our staff are trained and compliant with CQC standards and care sector requirements.
We can provide staff quickly, including same-day and emergency cover, depending on your requirements and availability.
Yes, we operate 24/7 to support care providers with urgent and ongoing staffing needs.
We follow a strict recruitment and compliance process, including DBS checks, training, references, and ongoing monitoring to ensure high-quality staff.
We focus on fast staff supply, high-quality vetted professionals, competitive pricing, and a personalised service tailored to each client.
Yes, we provide experienced staff for supported living providers, ensuring safe and person-centred support.
Yes, we supply trained care staff to nursing homes to support daily care operations and maintain high standards.
You can request staff by calling us, emailing us, or submitting a request through our website. We also offer a callback service for your convenience.
Yes, we tailor our staffing services to your needs, whether you require short shifts, long-term cover, or emergency support.
Our pricing is flexible and negotiated based on your requirements, ensuring competitive and fair rates for your organisation.
Yes, we specialise in last-minute and emergency staffing solutions to ensure your service remains fully operational.
Yes, our staff have experience working in care homes, nursing homes, and supported living environments.
Yes, we provide reliable staffing solutions to help care providers manage staff shortages effectively.
Yes, we aim to provide consistency wherever possible to support continuity of care.
All staff are trained in safeguarding and required to follow strict policies and procedures to protect vulnerable individuals.
Yes, we pride ourselves on fast response times and reliable emergency staffing support.
Yes, we work closely with each client to understand their needs and deliver tailored staffing solutions.
Yes, we support care providers of all sizes, from small homes to large organisations.
We carefully match staff based on experience, skills, and your specific care needs.
Yes, we provide staffing for day, night, and weekend shifts.
Because we combine speed, quality, compliance, and personalised service to deliver reliable care staffing solutions you can trust.
Compliance & Insurance
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
Yes, we hold comprehensive insurance cover to protect our clients, staff, and service users across all placements.
We maintain the following levels of insurance cover:
- Professional Indemnity – £1,000,000
- Public Liability – £5,000,000
- Product Liability – £5,000,000
- Employers’ Liability – £10,000,000
- Medical Malpractice – £5,000,000
- Directors’ & Officers’ Liability – £50,000
- Legal Expenses – £100,000
Yes, we can provide copies of all insurance certificates upon request for your compliance and audit requirements.
Yes, all staff supplied are recruited and trained in line with UK care sector standards and best practices.
Yes, although we operate as a staffing agency and are not required to be CQC registered, all our staff are trained to meet CQC standards and expectations.
We carry out strict compliance checks including DBS verification, right-to-work checks, reference checks, and mandatory training completion.
Yes, all staff are enhanced DBS checked and regularly monitored to ensure ongoing compliance.
Yes, all staff complete training in safeguarding, manual handling, infection control, health & safety, and other essential care standards.
We ensure all staff are trained in safeguarding and follow strict reporting procedures to protect vulnerable individuals.
Yes, we securely maintain all staff compliance records, training logs, and documentation in line with UK data protection and regulatory requirements.
Yes, all staff undergo thorough right-to-work checks before being placed.
Yes, we are registered with the ICO and comply fully with UK GDPR and data protection laws.
Complaints & Escalation
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
You can contact us immediately by phone or email, and we will investigate the issue promptly.
All complaints are treated as a priority and are addressed as quickly as possible, typically within 24–48 hours.
We follow a structured complaints process that includes investigation, feedback, and resolution, ensuring transparency and accountability.
No, we use feedback constructively to improve our service and maintain strong client relationships.
Yes, we can arrange a replacement promptly if a staff member is not suitable.
All serious concerns are escalated immediately, investigated thoroughly, and reported in line with safeguarding and regulatory requirements.
Yes, all complaints and outcomes are documented and reviewed to support continuous improvement.
We review feedback, retrain staff where necessary, and improve processes to prevent recurrence.
Procedures & Operations:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
We assess your requirements, match suitable staff based on skills and experience, and provide fast deployment to meet your staffing needs.
We offer rapid response times, including same-day and emergency staffing where required.
We match staff based on experience, training, and suitability to your specific care environment and service user needs.
Yes, staff are briefed before placement and expected to follow your internal procedures and handover requirements.
Yes, we aim to provide continuity and can prioritise preferred staff where possible.
We maintain regular communication with clients and review feedback to ensure consistent service quality.
We will act quickly to resolve any concerns and can provide a replacement where required.
Yes, we provide flexible staffing solutions covering all shift patterns, including weekends and nights.
Yes, all staff are expected to adhere to your organisation’s policies and procedures while on assignment.
We aim to provide consistent staff placements wherever possible to support stability and high-quality care delivery.